Grievance Redressal Policy of MetalNamePlates.artsNprints.com
Grievance Redressal Policy – Arts N Prints (A Unit of Newtech Corporation of India)
At MetalNamePlates.artsNprints.com, we value our customers and are committed to providing a seamless and transparent experience. This Grievance Redressal Policy outlines the mechanism for addressing customer complaints and grievances in a fair and timely manner, in accordance with the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws of India.
Grievance Officer Details
In compliance with the IT Act 2000 and the Consumer Protection Rules 2020, the contact details of the Grievance Officer are as follows:
Name: Mr. Pradeep K
Designation: Grievance Officer
Email: info@artsnprints.com
Phone: +91 9036882889
Address: Arts N Prints – Newtech India
#365, Gopala Krishna Nilaya, 2nd Main, 5th Cross, Peenya 1st Stage, Near Peenya Industry Metro Station , Bangalore – 560058, Karnataka, India
Working Hours: Monday to Saturday, 10 AM to 6 PM
How to Raise a Complaint
Customers can raise grievances related to:
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Product delivery issues (delay, damage, mismatch)
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Return, refund or replacement concerns
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Quality or service-related dissatisfaction
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Misleading information or pricing
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Technical glitches on the website
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Unauthorized transactions or billing issues
To file a complaint, please email us at info@artsnprints.com with the following details:
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Full Name
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Registered Mobile Number & Email
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Order ID (if applicable)
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Detailed nature of grievance
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Photos/videos if relevant
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Preferred mode of resolution
Timeline for Resolution
| Stage | Timeframe |
|---|---|
| Acknowledgement of complaint | Within 48 business hours |
| Investigation & internal review | Within 5–7 business days |
| Final resolution communication | Within 15 business days |
In rare situations requiring more time, you will be informed of the delay with reasons and a revised resolution timeline.
Escalation Process
If you are not satisfied with the resolution provided, you may escalate the matter to the senior management by writing to escalation@artsnprints.com. Kindly allow 3–5 business days for final escalation review.
Record-Keeping & Transparency
All grievances and resolutions are logged and reviewed quarterly by our compliance team to improve service quality and operational efficiency.
Confidentiality
All grievance information is treated as confidential and shared only on a need-to-know basis, strictly as per our Privacy Policy.